Question 1

How long does it take to scan for a virtual tour?

Accepted Answer

An accurate time scale can only be provided once we have seen your venue. Scanning a venue depends on the size and complexity of it. For example, a furnished property will take longer to scan than an empty property of similar size, and the smaller the venue, the faster the scan.

For a rough guide scan times will be:

1–4,000 ft² (372 m²): 1–3 hours
4,000–10,000 ft² (929 m²): 2–5 hours
10,000–30,000 ft² (2,787 m²): 5–8 hours

For a rough guide scan times will be:

1–4,000 ft² (372 m²): 1–3 hours
4,000–10,000 ft² (929 m²): 2–5 hours
10,000–30,000 ft² (2,787 m²): 5–8 hours

Question 2

How will my venue be scanned?

Accepted Answer

We use Matterport Pro cameras, ideal for scanning spaces of any size. These cameras deliver digital and print-ready 4k high-resolution images and 3D data with 99% accuracy that can be used to generate floor plans, BIM files, and other 3D-enabled add-ons.

Question 3

Who needs to be present during a scan of a venue?

Accepted Answer

Quite simply, for best results as few as possible. Early morning, evenings and weekends when footfall is at its lowest or the venue is closed are the best times to arrange a scan and we are happy to scan at these times at no extra charge. Having said that it is possible to include staff if that is what is required, and we can advise on the best way to achieve that during the scan.

Question 4

Why do I need a subscription?

Accepted Answer

As with a website, a virtual tour needs to be hosted online. This allows it to be easily shared, embedded on a website, and viewed without needing special software. Just like website hosting, there will be a need for support and maintenace with associated costs.

Hosting fees can vary depending on how many seperate spaces you require and . We charge our clients £12 per month to host a virtual tour space. We prefer monthly billing as it offers more flexibility. For instance, if we’ve built a virtual tour to market a property that sells within a couple of months, it’s unfair to tie our clients into 12 months of hosting they probably won’t need.

Question 5

What is a tag or ‘infopoint’ (Information point)?

Accepted Answer

Tags, or Information Points, are clickable interactive elements that you can add to your tour that will be helpful or will improve the effectiveness of the tour for your visitors. These ‘infopoints’ can contain items such as additional photos, text, menus, opening times, welcome videos, business cards, galleries, PDF’s, URL links, etc… Multiple ‘infopoints’ can be added to each scene/room.

Question 6

How do I access my 3D virtual tour?

Accepted Answer

Once the scan has been captured, we will fine-tune the model, adding any additional infopoints, links, business cards, bespoke navigation, media and extract any high-quality images needed, and add-ons such as floorplans. Once finished, you’ll receive your virtual tour for a final review and any last-minute amendments before it goes live on our hosting platform. Then links to your cloud hosted virtual tour and website embed code are provided along with any other services ordered.

Question 7

How much will it cost?

Accepted Answer

Pricing varies by the size and complexity of your venue. We support venues up to 30,000 sq. ft. Once we have seen your venue an accurate quotation will be provided but as a rough guide:

1–3,000 sq. ft: £175–£325
3,001–10,000 sq. ft.: £412–£812
10,001–30,000 sq. ft.: £937–£1,750
>30,000 sq. ft.: Contact us for pricing information.

Question 8

How do I prepare for a scan?

Accepted Answer

Interior

Open blinds/curtains evenly, turn on all lights including in closets and bathrooms, turn off all ceiling fans, close toilet seats, hide any clutter.
Straighten all furniture, bedding, and decor.
Declutter and clear off kitchen and bathroom countertops as much as possible.
Remove shampoo, soaps, and any bath items from showers and bathtubs.
Hide anything you don’t want people to see, such as personal or private items.
Remove pets and pet’s items – food bowls, beds, toys, scratching posts, etc.
Vacuum, sweep, and/or mop all floors.
Wipe down countertops, sinks, and fixtures. Don’t forget to clean off all smudges and fingerprints from stainless steel appliances and other shiny surfaces.
Clean all windows and mirrors.
Dust all shelves, ledges, and blinds.
Turn off all TVs and computer monitors.
Empty all rubbish bins or hide them.
Open the door to all closets and rooms to be captured.

Exterior

Move all vehicles from driveway and in front of the house.
Stow or hide bins, newspapers, hoses, garden supplies, and other unsightly items.
Uncover and straighten patio furniture, open umbrellas.
Be sure the lawn has been mowed and flower beds are tidy.

Question 9

How do I book a Virtual Tour?

Accepted Answer

Easy! Just drop us an email or use the contact page, tell us a little about your space and we will get back to you to arrange a time to call or visit to provide a survey or a quote. (We do not charge to survey or quote and there is no obligation or pressure to buy!). Contact us

Question 10

Do you provide floor plans?

Accepted Answer

We provide a floorplan view as standard.

Schematic Floor Plans are also available in PDF and PNG formats.

Question 11

Can you provide a "Doll House" view?

Accepted Answer

Yes. All our Virtual tours come with the “doll house” view as standard.

Question 12

Can I show alternative room layouts?

Accepted Answer

Yes. We can include additional 360° images to show various alternative layouts of your meeting, function or conference rooms. For example – different table layouts in wedding venues or decor changes for different seasons – Christmas, Easter, Halloween etc…

Question 13

What marketing collateral is available?

Accepted Answer

We can provide MP4 walkthrough videos, HD photos from the tour, website embed coding, QR codes and free entry on our View my Venue directory website.